Privacy Policy for CountyWide Lawns
Effective Date: Sunday, 17th November, 2024.
CountyWide Lawns (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our website, phone, email, or other communication methods.
1. Information We Collect
We may collect and process the following personal data:
- Contact Details: Name, email address, phone number, and home/business address.
- Service Information: Details about your lawn care needs and preferences.
- Payment Information: Bank details or other payment-related information for processing transactions.
- Website Usage Data: Information collected via cookies, including IP address, browser type, and pages viewed.
- Communication Data: Records of correspondence when you contact us.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide, manage, and improve our lawn care services.
- To communicate with you regarding quotes, appointments, and service updates.
- To process payments and manage billing.
- To comply with legal and regulatory obligations.
- To analyse website traffic and improve user experience.
- To send you promotional offers or updates about our services (if you have opted in).
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To fulfil our obligations when providing lawn care services.
- Legitimate Interests: For purposes such as improving services and ensuring secure transactions.
- Consent: For marketing communications where explicit consent is required.
4. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Such as payment processors or IT support providers to facilitate services.
- Legal Authorities: If required to comply with legal obligations or defend legal claims.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Once data is no longer needed, it will be securely deleted.
6. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to incomplete or inaccurate data.
- Erasure: Request deletion of your data (subject to legal obligations).
- Restriction: Request restricted processing of your data.
- Objection: Object to processing based on legitimate interests or for marketing purposes.
- Data Portability: Request transfer of your data to another organisation.
To exercise these rights, please contact us through our online contact form.
7. Cookies
Our website uses cookies to improve functionality and user experience. For detailed information, please refer to our Cookie Policy.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include secure servers, encrypted communication, and regular data audits.
9. Third-Party Links
Our website may include links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies separately.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via our contact form.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.